Can I pay by debit card, bank transfer or cheque? 

Yes, please call customer care on 08715 601 701 (outside the UK please use +44 8715 601 701)  

Do I have to pay VAT if I am outside UK ?

No not if your EU VAT regisitered company you don't have pay VAT email or call us (with your VAT number, company name, address, telephone we will contact you back

Do Poptents print logos on the Covers?

Sorry we don't but your local screen printer should be able to print onto the covers

Do poptents really set up in seconds?

They sure do, and without rushing! Poptent scissor-action "X" trusses built into the frame do the work for you as you open and close your poptent . The top stays attached to the frame, so there aren't any loose parts or tools needed. Even our large poptents sets up in minutes.

Poptents are free-standing shelters that need no guy wires. They'll stand securely on grass, dirt, or pavement without ropes or poles, making them perfect for any event. Poptents have durable fabric that can be treated to resist fire, rot, mildew, water, and ultraviolet rays. And the Poptent is very portable, folding easily and compactly into its own carrying bag.

Special care should be taken during certain weather conditions, such as rain, snow, hail, sleet, high winds, and other environments where excess pressure is placed on the shelter.  When it starts to rain or snow, you must take care to prevent the moisture from accumulating.  And as the winds increase to the point where the unit may blow over or add stress to the structure, you must take down your Poptent

Is the Poptent top waterproof?

All of the shelters we manufacture are water resistant.  Water resistant will repel the water made  

What sizes of Poptents do you have available?

Poptents come in a full range of models and sizes to suit your needs, from a small 3 x 3 meter  to the 4 x 8 meter.

Who do I contact if I have any questions or problems?

All poptents products are constructed with the highest quality materials and are thoroughly inspected before being shipped. Should you happen to have any questions or concerns, please email our expert Customer Service Department. All poptents products are backed with our guaranteed warranty.

How do I return an item purchased here?

Our policy on returns is simple.  We want you to be happy with your purchase.  Here is how it works:

   We delivered the wrong item: If we sent you the wrong merchandise, then we will make good on that order.  Simply click here

   Your order arrived damaged:  We make every reasonable effort to ensure that your merchandise arrived undamaged.  Occasionally, the contents get a bit tossed around and bruised up.  In the rare case that your merchandise is dented, torn, or otherwise impaired, simply click here

How soon will my order be processed?

Each and every order we receive is important to us.  We ship Monday through Friday, except for holidays.  Almost without exception, if we have your products in stock, your order will ship within 24 hours from placement of order.  Custom and out-of-stock orders will be processed as quickly as possible and with the same care that has made poptents the top choice throughout the Europe

What currency is your pricing based on?

All of our prices are based on Great Britain Pounds.